📞 LHM support line 0121 455 8982
❤️ Open from 9:00 AM to 10:00 PM – 7 days a week
The Little Hearts Matter team works to offer support from the time of a new diagnosis, through decision making and treatments and then during life at home. No question is too small, we will always try to help where we can.
About our office support team
When a call comes in to the office it will first be answered by Tracy or Paula. They will take some initial details and then chat through what support or information the caller is seeking. They will then either refer the caller on to another member of the team or send out appropriate information. Many of these calls are referred on to Suzie.
Suzie has been working for the charity for 28 years. She used to be a Congenital Cardiac Specialist Nurse so will listen to all callers’ concerns and work to help them understand what their medical team have told them, especially following a new diagnosis or treatment plan. Although she is unable to give individual medical advice she will help a caller to draw up a list of questions for their own medical team. She also works to help families access support for a child in school or when they apply for benefits. Her aim is to give a general overview of life with a congenital heart condition and the support a child or family may need at any stage of their journey.
About our parent-to-parent volunteer team
The support line is manned by a team of trained supporters in the evenings and at weekends. All parents of children with a single ventricle heart, the team are brilliant at offering support when a caller most needs it. We know that not everyone wants to speak on the phone, so our lovely volunteers are happy to text as well.