The website is owned and operated by or on behalf of Little Hearts Matter (LHM). Access to and use of this website is provided by LHM subject to the following terms and conditions and our Data Policy.

As at 15th November 2018

All material contained within the Little Hearts Matter website is covered by a disclaimer and protected by copyright laws.

Access to this website is subject to the following conditions:


1. Definitions

1.1. In these terms and conditions the following words shall have the meanings as set out below unless the context requires otherwise:

1.1.1. “We”, “Us” and “Our” means Little Hearts Matter, a company limited by guarantee, registered in England and Wales, number 06442071Registered office: 75 Harborne Road, 4th Floor, Edgbaston, Birmingham, B15 3BU
Registered charity number: 1123290
Little Hearts Matter may be abbreviated to LHM.

1.1.2. “You” and “Your” means you, the website user.

1.1.3. “Website” means any of our associated or affiliated websites.

1.1.4. Material means all of the information, data, text, graphics, links or computer code or other material published on, contained or available on the website; and

1.1.5. “Privacy Policy” means our Data Policy.

2. Access to the website and content

2.1. The information provided by Us on the website is not in any way an invitation or recommendation to buy any products or services featured and You should seek appropriate independent advice.

2.2. We will endeavour to allow uninterrupted access to the website, but access to the website may be suspended, restricted or terminated at any time.

2.3. We reserve the right to change, modify, substitute or remove without notice any information displayed on the website from time to time.

2.4. We assume no responsibility for the contents of any other URLs to which the website has links. This website contains links to other websites that are operated by third parties. LHM has no control and therefore takes no responsibility for the content of external internet sites even when We have included a link on Our own website. The existence of a link from Our website to any other website is for information purposes only and does not imply that LHM endorses the activities or views of that website or the organisation behind the site, nor does it indicate any form of association or partnership on Our part. We will not be liable for any loss or damage that may arise from Your use of those sites; You use them at Your own risk.

2.5. Access to this website is permitted on a temporary basis and We reserve the right to withdraw or amend this website and any material, products or services on this website at any time. We do not guarantee that this website or any content on it will always be available or uninterrupted.

2.6. The content on this website is provided for general information only. It is not intended to amount to advice on which You should rely. Before making any decisions based on the content of this website You are strongly advised to obtain professional or specialist advice. Although We make reasonable efforts to update the information on Our website, We make no representations, warranties or guarantees, whether express or implied, that the content on Our website is accurate, complete or up-to-date.

2.7. Your use of this website constitutes acceptance of these terms and conditions and the Privacy Policy as at the date of Your first use of this website and You agree to be bound by them. If these terms and conditions are not accepted in full then You must not use this website.

2.8. LHM reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this website after changes are posted constitutes Your acceptance of the modified terms and conditions.

2.9. LHM does not necessarily endorse the view expressed by users for example in the Family Stories section of the website, or on any of our social media platforms, which are subject to their own terms and conditions of use.

2.10. is to be used for Your personal use only and use of for commercial purposes or to obtain financial gain are strictly prohibited without Little Hearts Matter’s prior written consent.

2.11. You must not misuse Our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our website, the server on which Our website is stored or any server, computer or database connnected to Our website. You must not attack Our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our website will cease immediately.

2.12. Some parts of Our website are targeted at children and young people. You must only use those parts of the website as appropriate for Your age.

2.13. You are also responsible for ensuring that all persons who access the website through Your internet connection are aware of these terms and conditions and that they comply with them. This includes any children or young people for whom You are responsible.

2.13. You must not use in a way that might reasonably be expected to cause the same to be interrupted, damaged, rendered less efficient or which could in any way damage the operation of another’s computer.

2.14. Little Hearts Matter reserves the right in its absolute discretion at any time to edit, alter, delete or move any material whatsoever posted to, appearing on, or distributed by and You.

3. Intellectual property

Little Hearts Matter owns the copyright of, and other intellectual property rights, in and its contents. “Rights” means copyright, database rights, trademarks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) Little Hearts Matter is protected by these Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms and Conditions and applicable copyright, trademark and other laws govern Your use of such Rights.

You may view, print, download or store extracts from for your personal, non-commercial reference without altercation, addition or deletion. You may not otherwise copy, replicate, distribute, publish, commercially exploit or otherwise transfer any material or content without prior consent.

3.1. The website and its contents are protected world-wide by copyright and, where applicable, intellectual property rights (whether registered or unregistered) including without limitation rights in design, trademarks, logos, “get-up” (being the overall look and feel of the website), trade dress, trading, business and domain names and email addresses, rights in passing off, unfair competition and equivalent rights, copyrights in databases, typographical arrangements, operating systems and software and trade secrets. Except as expressly provided herein, Little Hearts Matter and its Suppliers do not grant any express or implied right to You under any of the above intellectual property rights with respect to the contents of this website.

3.2. Other Product, Service of Company names mentioned on this website may be the trademarks or registered trad marks of their respective owners.

3.3. You shall retain ownership of all copyright in data You submit to the website. You grant Us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.

3.4. The trademarks ‘Little Hearts Matter’ and the Little Hearts Matter logos are the property of Little Hearts Matter and You are not permitted to use these marks without the prior written consent of Little Hearts Matter. Little Hearts Matter also owns the intellectual property rights in respect of the design and the layout of the website (including the ‘get-up’ being the overall look and feel of the website) and will take such legal action as is appropriate to protect its rights against infringement by third parties. The Material is protected by copyright laws and treaties around the world and all rights are reserved. You may not use or do anything with the Material or any of Our intellectual property rights apart from as set out in this section.

3.5. Except as specifically permitted herein, no portion of the information or documents on this website may be reproduced in any form or by any means without prior written permission of Little Hearts Matter.

3.6. Except as otherwise indicated elsewhere on this website, You may view, download onto a PC and print the documents and information available on this Website subject to the following conditions:

3.6.1. The documents and information may be used solely for personal, informational, internal, non-commercial purposes (save as in connection with the services and offerings provided by Little Hearts Matter).

3.6.2. You may not modify Our information or documents in any way.

3.6.3 You may not distribute Our information or documents to third parties.

3.6.4. You may not remove any copyright or other proprietary notices contained in the document and information.

3.6.5. Little Hearts Matter reserves the right to revoke the authorisation to view, download and print the documents and information available on this Website at any time, and any such use shall be discontinued immediately upon written notice from Little Hearts Matter.

3.6.6 The rights granted to You constitute a licence and not a transfer of title.

3.6. Photographs – all photographs on the site are either the copyright of Little Hearts Matter or its members, used with their permission. No photographs on the website may be copied or published without permission from the copyright holder for which You will need to contact Little Hearts Matter.

4. Exclusions of liability

4.1. We use reasonable endeavours to ensure that the information displayed on the website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the website and You should be aware that such information may be inaccurate, incomplete or out-of-date. To the extent permitted by applicable law, We disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the website. We do not guarantee that the website will be fault-free and We do not accept liability for any errors or omissions.

4.2. Due to the nature of electronic transmission of information over the Internet, and the number of users by whom information is posted on to the website, any liability We may have for any losses or claims arising from an inability to access the website, or from any use of the website or reliance on the data transmitted using the website, is excluded to the fullest extent permissible by law. In no event shall We be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the website, save where such liability cannot be excluded by law.

4.3. We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.

4.3.1 Limitation of liability – Little Hearts Matter does not guarantee that access to this website will be uninterrupted; that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will Little Hearts Matter be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

5. Registration

Registration is not required to access the website The registration forms accessible on the website are for membership registration and are subject to their own terms and conditions. In some cases additional terms and conditions, rules or specific terms of use may also apply in addition to these terms and conditions (such as when You make a purchase through our online shop), and We will make these available to You or include them on the relevant website page. They will take priority in the event of a conflict with these terms and conditions.

6. Data submitted by users

By submitting content to any public area of or to any of Our social media platforms, You grant LHM a royalty-free perpetual, non-exclusive license to use, reproduce, modify, adapt, publish and translate such content for the purposes of the online community to supply information, promote services and offer interaction and communication between users of the community.

6.1. We accept no liability for data supplied by You for display on the website and the limitations in the Exclusions of liability conditions above apply.

6.2. If you submit information for display on the website You are responsible for ensuring that the information is accurate, complete and up-to-date and for updating that information where necessary.

6.3. If any of the information that You have provided to Us changes, for example if You change your e-mail address or postal address, You are responsible for informing Us of the change or for making the change via our website.

6.4. If You submit information for display on the website You are responsible for ensuring that no information is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.

6.5. You warrant that You have taken all reasonable precautions to ensure that any information You upload or otherwise submit to the website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the website or any other technology.

6.6. We reserve the right (without limiting Our rights to seek other remedies) to remove offending material placed on the website that We consider to constitute a misuse of the website or which is otherwise harmful to other users of the website.

6.7. You will indemnify Us for any claim or loss (including without limitation, economic loss) suffered by Us arising out of Your failure to observe any of the terms of this condition 6.

6.8. Subject to the Contracts (Rights of Third Parties) Act 1999 condition 6.5 may be enforced by any third party with whom We contract for content or advertising; and any of Our employees or agents, in their own right at the time of any failure to observe these terms and conditions.

7. Privacy

7.1. We are committed to protecting Your privacy. We will collect and use information supplied by You and other users of the website to improve the website.

7.2. Please refer to our Data Policy.

7.3. We use cookies on our website. A cookie is a small text file written to Your hard drive that contains information about You. Cookies do not contain any personal information about users. Once You close Your browser, the cookie simply terminates. We use cookies so that We can personalise Your experience of the website and to monitor website usage. If You set up Your browser to reject the cookie, You may still use the website. Some third parties use cookies on Our site. We have no access to or control over these cookies. Please refer to our Cookie Policy for further information.

8. Donations and payments

8.1. Although LHM seeks to protect online payment details, the security of such information transmitted via the internet cannot be guaranteed. As such any data transferred is at Your own risk.

8.2. If You use a payment card on Our website, You must be the authorised user of the card and have permission and funds to make the relevant payment or donation.

9. Our products and services

9.1. Any purchases from Our website (including Our online shop) will be subject to Our online shop terms and conditions.

9.2. Sometimes We may offer free products through Our website, for example information packs. They are provided at Our discretion, on an ‘as is’ basis, and We cannot accept any liability for any loss of damage if We are unable to provide these items or if they do not conform to any stated specifications.

10. Termination

10.1. We may terminate Your access to the website at any time.

10.2. All disclaimers, indemnities and exclusions in this agreement shall survive termination of this Agreement for any reason.

10.3. Little Hearts Matter may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision (s) shall be deemed as acceptance of and agreement to abide by all such revisions.

11. General

11.1. If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

11.2. We may modify these terms and conditions at any time by publishing the modified terms and conditions of the website. Any modifications shall take effect three days after posting on the website.

12. Governing law

12.1. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Contact us

Any questions regarding the website should be sent to Little Hearts Matter, [email protected]

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